Technical Support (RnD) in City Staff

We are locking a dedicated and experienced Technical Support Team Member to join our team. The ideal candidate will have good English communication skills and a strong background in technical troubleshooting.

This role involves providing technical assistance to our clients and internal users, ensuring their issues are resolved efficiently and effectively.

Responsibilities:

• Provide technical support to customers via emails, and chats;
• Diagnose and software issues;
• Guide customers through step-by-step solutions clearly and concisely;
• Escalate unresolved issues to the appropriate internal teams;
• Maintain detailed records of customer interactions and troubleshooting steps;
• Stay updated on product knowledge and system updates;
• Collaborate with team members to share knowledge and improve support processes;
• Deliver exceptional customer service and ensure high customer satisfaction.

Requirements:

• Excellent verbal and written communication skills in English;
• Experience in a technical support role or similar position - advantage;
• Strong problem-solving skills and ability to think out of the box;
• Familiarity with Windows, Mac OS, and Linux operating systems;
• Basic networking concepts (TCP/IP, DNS, DHCP);
• Ability to work independently and manage time effectively;
• Customer-oriented mindset with a focus on delivering quality support;
• Experience with Jira tool - advantage.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience with remote desktop applications and help desk software.
• Multilingual abilities are a plus.

Soft Skills:

• Strong communication skills.
• Ability to work under pressure.
• Adaptability and willingness to learn new technologies.
• Strong organizational skills and attention to detail.
• Team player with a collaborative approach to problem-solving.

Our advantages:

• we are confident professionals who are open to new ideas and technologies:)
• A wide range of taskseach team member plays an integral role in the further development and improvement of our product
• Full-time work in Kyiv, schedule: Mon - Fri, from 10:00 to 19:00
• Monthly team building and a very close-knit team

Ready to become a part of a team of professionals? 

Send your CV with your expected salary and see you at the interview!

P.S. CV review period is up to 7 business days. If you have not received a response from the recruiter within this time, it means thatwe have reviewed your CV, but at the moment the company has no vacancies that match your experience and wishes.