Technical Support Representative - Ukraine in BrightData

Description

As a Technical Support Representative, you'll play a pivotal role in ensuring our customers receive exceptional support and assistance with their technical inquiries. Independently tackle technical problems using internal documentation, clarify solutions effectively to customers, and collaborate with other departments for issue resolution.

Responsibilities

• Provide Bright Data's customers with timely and accurate technical product support
• Independently understand and solve technical problems using internal documentation
• Clarify solutions to customers and provide them with the best workflows
• Interact with other departments to clarify issues and escalate them when required

Requirements

• Strong technical orientation and skills: 
• Basic programming knowledge of JavaScript and HTML is a must (Python or other languages is an advantage)
• Must have the ability to read technical documentation and troubleshoot issues.
• Excellent English skills - both verbal and written, including effective business communication skills, spoken & written, in order to participate in calls with global company customers.
• Customer-oriented, organized and responsible; a quick and independent learner,  with a quick delivery mentality.
• For Ukraine citizens only. 
• Location: Lviv (Onsite. Hybrid work is possible at a later stage)

Technical customer support experience is a big advantage