Technical support representative in Webitel

About the company: Our company develops its own Webitel communication platform for building call centers of any level of complexity. We provide a full cycle of servicing systems of our own production. Our technicians provide consulting services, install, configure and remotely diagnose the system. The main field of application of the system is the creation of contact centers to serve companies that deal with incoming calls (hot lines, information lines, sales support, etc.), as well as outgoing calls ( telemarketing, active sales, information, etc.). The system allows you to manage groups of operators, optimally distribute the load, use the IVR menu in call queues. Advanced reports and analytics allow you to quickly manage the Call Center and make informed management decisions. Responsibilities: Providing technical support to Webitel customers (helping customers in setting up IP telephony, diagnosing and debugging problems related to the operation of servers, traffic transmission, etc.) Support of IP telephony systems and troubleshooting; Analysis of SIP/RTP packets for identifying voice problems; analyzing logs; setting up call routing using json or a graphical designer; prioritizing requests and resolving them (JIRA); communicating with clients via email/skype/telegram/teams/google meet etc. communicating with related departments for diagnosis and resolution complex/non-standard cases. Requirements: Experience working with the Linux terminal; Understanding of the architecture of computer networks; Knowledge of the OSI model; Basic knowledge of writing automated scripts (BASH and CMD); Languages: English — intermediate (B1; B2); Russian - good oral and written (Kazakhstan market); Basic knowledge of SQL and json. Ability to sometimes work at night. Will be an advantage: Education: Computer Science (maybe a student); Previous experience with VoIP (RTP, SIP, WebRTC) Experience in system administration. We work in a small team and value our customers, so it will be cool if you are: Customer-oriented; Have good communication skills; Can work in a team; Always ready to help colleagues;