Technical support representative in Webitel

Our company is developing its own Webitel communication platform for building call centers of any level of complexity. We provide a full cycle of servicing systems of our own production. Our technicians provide consulting services, perform installation, configuration and remote diagnostics of the system. The main field of application of the system is the creation of contact centers to serve companies engaged in incoming calls (hot lines, information lines, sales support, etc.) and outgoing calls (telemarketing, active sales, information, etc.). The system allows you to manage groups of operators, optimally distribute the load, use the IVR menu in call queues. Advanced analytical reports allow you to quickly manage the Call Center and make informed management decisions. Responsibilities: Providing technical support to Webitel clients (helping clients set up IP telephony, diagnose and debug problems related to the operation of servers, traffic transmission, etc.) Support for IP telephony systems and troubleshooting; Analysis of SIP/RTP packets to identify problems by voice; Analysis of logs; Setting up call routing using json or a graphic designer; Prioritization of requests and their resolution (JIRA); Communication with clients email/skype/telegram/teams/google meet etc. Communication with by related departments for diagnosing and solving complex/non-standard cases. Requirements: Experience working with a Linux terminal; Understanding of the architecture of computer networks; Knowledge of the OSI model; Basic knowledge of writing automated scripts (BASH and CMD); Languages: English — intermediate (B1; B2); Russian - good oral and written language (Kazakhstan market); Basic knowledge of SQL and JSON. Ability to sometimes work at night. Will be an advantage: Education: Computer Science (maybe a student); Previous experience with VoIP (RTP, SIP, WebRTC) Experience in system administration. We work in a small team and value our customers, so it will be cool if you are: Customer-oriented; Have good communication skills; Can work in a team;