Technical support operator in Format

Responsibilities: Assisting customers in solving issues with products or services provided by the company. Providing information and advice on the use of products or services, as well as assistance in setting up and installing them. Receiving and processing requests, complaints and requests from customers through various communication channels communication (phone, chat, e-mail). Determination and analysis of technical problems using diagnostic tools. Recording of all incoming requests and their solutions for further analysis and service improvement. Cooperation with other company departments to improve products and services. Requirements: Fluency in the Ukrainian language Good communication skills Clear diction Basic knowledge of Windows operating systems and the Microsoft Office package Adherence to the company's customer service standards and technical support work procedures Working conditions: Official employment and payments Stable, timely salary Flexible work schedule Work experience is not required, we provide training.