Technical support operator in VINER TELEKOM, TOV

Requirements:

Experienced PC user

Experience with incoming calls;

Ability to find an approach to the client;

Pleasant voice;

Ability to politely communicate with clients;

Possession of a clear and competent language;

Understanding the operation of the main network protocols and principles of the Internet network;

Responsibilities:

Reception of incoming calls (technical support and financial consultation of subscribers);

Diagnosis of problems related to the lack of access to the "Internet" service.

Monitoring of the operation of the company's equipment and services;

Technical support of masters in emergency troubleshooting situations, as well as the connection of new customers;

Assisting colleagues in technical matters;

Creating applications for masters (connection, repair work, etc.);

Consulting customers on the connection drive in telephone mode;

Outgoing calls (warning customers about technical work in the network, notifications, etc.)

Terms jobs:

Stable salary.

Training and experience you will get in the process of work;

Paid sick leave and holidays;

Official employment;

Career growth in the team;

Young and friendly team of like-minded people;

Cozy office;

Tea/coffee for a good mood.