Technical support manager (trainee) in BlazeHorizon Media

Duties and responsibilities:

• Processing customer requests - communication through social networks and less often by phone using ready-made scripts.
• Effective communication with users, providing advice and solving problems, etc. related to the use of machines
• Communication with partners regarding network maintenance
• Communication with the application development department and network maintenance monitoring service
• Communication with the technical department regarding malfunctions and problems at vending machine points
• Creating content and presenting the company in social networks
• Active participation in the creation of POS materials - communication with the company designer
• Participation in weekly meetings on improving the process of development and maintenance of the network

Important:

• The vacancy does not involve a remote work format
• We are looking for candidates for a young team
• If you are from another city, the company is ready to provide you with housing
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Requirements:

• Experience in the field of service provision, customer service (will be an advantage)
• High communication skills and willingness to work with technical information
• Ability to operate in a large volume information and freely use tables (Microsoft Office package)
• Creative approach to the work process
• Ability to speak and be patient)
• Ability to manage conflicts (or a large the desire to know, we will teach)

We offer:

• Stable salary
• Professional growth opportunities in the technological field
• Friendly team and positive corporate culture
• Warm, spacious office in KPI campus area
• Unlimited coffee, tea and cookies
• Convenient working hours: 11:00 - 20:00 Mon-Fri