Technical support manager in Mticket

Technical support manager

remotely

Hello!

Do you have an impeccable level of English and want more practice?

p> The Mticket team is a Ukrainian product IT company that is a leader in the field of business process automation and one of the leaders among ticket sales operators. We specialize in the development and sale of ticketing systems for various mass events in Ukraine and Europe and beyond), as well as their support, auditing and consulting.
We are currently looking for a warm and friendly Technical support manager.

Why choose Mticket :

• Ability to work remotely.
  Working hours: 10:00-19:00 Mon-Fri (on days of events or problems with the system, help and support is needed for a short time);
• We offer a decent payment based on the results of the interview;
• Opportunity for career growth in a successful company with an innovative approach to business;
• Possibility of business trips to Europe;
• We provide holidays, sick days;
• We have a cool Team Lead and employees who are ready to share their experience and teach;
• Minimal micromanagement.

What needs to be done:

• Solve technical questions and problems of users when using the system;
• Document interaction with users and problem solving;
• Work with system support;
• Train new users of the system;
• Help users with their questions about the system (drawing halls, developing tickets, adjusting the system to the customer's business processes);
• Assist with the setup of additional equipment related to the system.

For this position, we have only two stages of selection: an interview with a recruiter and a team leader.

Please write a few sentences why you want to work with us and your expectations for payment.

If you have any questions, send feedback and write in Telegram: @ Olha_HR_mticket

And we promise to write in the answer!