Technical Support Manager in Horoshop

Horosop is a product IT company, an advanced SaaS platform for creating online stores in Ukraine. More than 9,000 online stores already work with us. We continue to grow, so we are looking for a Manager of technical customer support. You are our candidate if: - you have experience in creating sites or working in the admin panel for more than 1 year - you have basic knowledge of html, css, you understand how SEO works, - work with Google Analytics - you have experience in communicating with customers - you are looking for options for solving customer problems, you want to help What is our job: - communicate with customers in chat rooms - advise on all the possibilities of the platform, answer questions related to site settings and related system - understand problem situations, help solve them - form tasks for the team and monitor their implementation - manage many clients at the same time Working with us, you will get: - the opportunity to learn and develop within the company - compensation of 50% of specialized training (trainings, courses, micro etc.) - corporate English in groups - review of salary according to the results of your work and growth - stable schedule from 9:00 a.m. to 6:00 p.m., Mon-Fri - open communication in the team, minimal bureaucracy - there is an office in Kyiv, you can work remotely - lunches in the office at the company's expense. When leaving feedback, be ready to complete the test task.