Technical support manager in Greenwich Group

Technical Customer Support/Account Manager in the American production IT company, which provides a full-stack package of complex AdTech solutions for digital advertisers, publishers and ad agencies worldwide.Company products — In-house AdTech products — Ad Exchange platformThe team of the company consists of 150 peopleTeam — 5 Account Managers (+Lead), 2 Business DevelopersLocations — Portugal, Bulgaria, Ukraine (Kyiv/Odessa) or remoteСonditions: Competitive salary + bonuses, remote mode (Full-time), career and financial growth, paid vacation and sick leave and other goodies.Requirements: ​​- Fluent English;Experience with similar tasks (Technical Support Manager, Customer Support, Account Manager) — 2+ yearsExperience with such domains — Adtech, Fintech, Healthcare, etc (deep technical products)Ability to think critically and analyze data;Results-oriented with good problem-solving and prioritization skills;Ability to work under pressure;Customer orientation;A lot of energy, good results at the previous place of workWill be a plus: Communicate with Open RTB partners on a daily basis providing assistance with their daily operationsWill be responsible for: — Analyze metrics on the platform and apply the necessary optimizations to ensure growth of the assigned accounts,Create reports per request of the team,Assist customers with fixing technical issues in collaboration with the technical team,Maintain warm and friendly relationships with all the clients.Growth of revenue Processing a large amount of dataControl of payments according to invoicesWe offer: — Modern, stylish office in Ukraine, Portugal, Spain or remotely — Regular salary review based on performance — Paid holiday — Paid sick leave — Up to 7 additional days (not documented) billed per year — Compensatory education — Corporate team building and educational events — Corporate gifts and bonuses, congratulations from the company on personal and family holidays.