Manager of technical support in Vending-Lend

Vending.Land is a Ukrainian company for the production of self-service machines, which has been engaged in the development of electronics and software since 2008. Over the 15 years of its existence, the company has transformed into a leader in the development, production and installation of high-tech systems for the sale of goods/services and self-service machines. Vending.Land has created the largest network of self-service washing machines TM "Vending Land" (formerly "Postiraika") in Ukraine, which make life easier for more than 50,000 students of Ukrainian higher education institutions. Despite the difficult economic situation in Ukraine, our company continues to work and gradually recovers to the pre-war period of work. In the near future, there are plans to create a network of vending machines for clean water, and machines for preparing and selling coffee are under development. In this regard, a "Technical Support Manager" is needed. Duties and responsibilities: Processing customer requests - communication via social networks and less often the phone using ready-made scripts. Effective communication with users, providing advice and solving problems related to using machines Communication with partners regarding network maintenanceCommunication with the application development department and network maintenance monitoring serviceCommunication with the technical department regarding malfunctions and problems at vending machine pointsCreation of content and presentation of the company in social networksActive participation in the creation of POS materials - communication with the company designerParticipation in weekly meetings regarding the improvement of the process of network development and maintenance Requirements: Work experience in the field of service provision, customer service (post office, restaurants) High communication skills and willingness to work with technical information Ability to operate with a large amount of information and freely use tables (Microsoft Office program package) Creative approach to the work process Skills have a word and your patience) Ability to manage conflicts (or a great desire to know how, we will teach) We offer: Stable salary Opportunities for professional growth in the technological field Friendly team and positive corporate culture Warm spacious office in the area of ​​the KPI campus Unlimited coffee, tea and cookies