Technical support manager in Ohoronniy holding Stolichniy

Technical Support Manager who will be part of our team to help customers resolve technical issues, provide a high level of service and contribute to the improvement of our products. If you have technical knowledge, like to work with people and know how to solve tasks quickly and efficiently, we will be glad to see you in our team!

Responsibilities:

Accept customer inquiries Diagnose and resolve customer technical issues.
Advise users on working with the company's products/services.
Escalate complex or non-standard requests to the next level of technical support.
Participate in development knowledge base for customers (writing instructions, FAQ). Track and report system failures and help eliminate them.