Manager of technical support in Netpeak

Netpeak Group is a group of IT companies that unites 24 businesses, 3 public organizations and 1200+ specialists worldwide. We value our employees, which proves our 5th place in the ranking of the best employers according to DOU.

We are looking for a candidate for the positionTechnical support manager in Netpeak Core, which will help our employees find a way out of problem situations.

This is an entry-level position in our company, so we do not expect you to have experience in technical support and are ready to teach everything.

So if you like to help and communicate with people - this job is for you.

Your skills:

• Any work experience related to communication with people.
• Understanding or desire to understand in the principles of working with VPN, screen shooter and ticket systems.
• Ability to express your thoughts correctly and clearly: both orally and in writing.
• Ability to quickly understand any topic, problem, including in technical processes. We will provide you with all the instructions and cases.
• Attention to details, the ability to meticulously delve into any process and achieve results.
• High communication skills, lack of fear of contacting strangers.
• Ability to remain calm in stressful situations, which allows you to continue working in a hurry or under stress.
• Positive thinking, lack of negativity and toxicity.

Would be a plus, but not required:

• Knowledge of English at level B1 and above.
• Knowledge of Bulgarian.
• Previous work experience in support.
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What will need to be done:

• Answer questions and advise users through the ticket system (in our case, Jira Service Management)
• Process requests according to the instructions provided
• Form new and update existing technical and user documentation

We offer:

• Flexible work schedule with the possibility to start the working day from 8:00 to 10:00 and end from 17:00 to 19:00.
• The possibility to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). The offices are autonomous in case of a power outage.
• Individual and group work with a corporate psychologist.
• Paid vacation - 18 working days, 8 paid sick leave per year, and 11 public holidays.
• Opportunity for training and development: experience and support of our employees, help in professional adaptation to curatorsduring the entire probationary period.
• We reimburse professional training, courses, educational events, etc. 50/50 when the employee has completed the probationary period.
• Quick decision-making and testing of ideas - no unnecessary bureaucracy and micromanagement. Work in a company where you are heard and listened to, and the manager is open to dialogue and suggestions.
• Profile events and chats to share experiences within the group of companies.
• Corporate events and entertainment Even in difficult times, we do our best to lift the spirits of our employees ;)