Technical Support (L2/L3) Removed! in Ollsent

Про компанію Alpha ServeOur mission is to transform technological expertise into valuable business solutions. At Alpha Serve, we provide tailored solutions, helping our customers achieve their business targets by increasing process excellence, creating reliable project teams, and delivering high-level custom software development. We are committed to sharing our strong Atlassian tools competence with other businesses as an Atlassian Solution Partner, and we unlock our product’s value for the community as an Atlassian Marketplace Vendor.Our applications are developed to improve authentication security, task management, and time tracking and reporting.Trusted by leading enterprises, government, and education, such as: Intel, Salesforce, Walt Disney, Adobe, DELL, PwC, IKEA, Samsung, Airbus, Deloitte, IBM, Audi, DHL, Vodafone, and hundreds of others.—Writing and improving our customer documentation asaway todivert support queries;—Atleast 3years ofQA background;—Experience with debugging browser bugs;—Experience oftrawling through server logs;—Atleast three years ofworking with Atlassian tools, particularly with Jira.Буде плюсом—Excellent communication skills, with afriendly and engaging language. You need tohave the ability tocommunicate complex information and solutions inasimple and efficient manner;—Commitment inhelping resolve our customer’s support requests, beable todive deep into their specific browser/feature issues, toseek the reason and tofind the proper solution;—Astrong desire toavoid doing the exact same thing the next time, byimproving processes ordocumentation;—Working with and wiring upsystems toautomate repetitive tasks;—Awillingness toshare with the technical team what you’re workingon, issues you encounter, and ideas onhow toimprove.Пропонуємо—Comfortable, modern and green office;—Regular review ofsalaries;—Tojoin aninternational tech team;—Working with cutting edge technologies;—Friendly team and nice environment.Обов’язки— Provide support in the schedule (Monday from 18-23:00, Tuesday, Wednesday, Thursday, Friday - from 14 to 23:00, Saturday 4 hours floating at your discretion)—Provide technical support byanalysing and troubleshooting complex technicalissues quickly and accurately.—Able tobeon-call during out-of-office hours, for highest priority support issues.—Create bug tickets ortasks tobeprocessed bythe development team toefficiently produce afix orsolution. This includes writing updetailed findings during bug triage and, where possible, recommendations for resolution.—Build Jira test environments sothat bugs can bereproduced and sothe bug fix can betested.—Coordinate with the dev team lead toprioritise and allocate tickets for resolution.—Perform repeatable technical tasks toensure smooth operations.—Follow upwith sales ordevelopment teams toensure support issues are adequately resolved.—Assist inthe creation and maintenance ofdocumentation about our products and services toassist resolution ofcustomer support enquiries ordiagnose future problems.—Provide proactive recommendations for improving the system &troubleshooting processes.—Work with online systems suchas: ticket support systems, learning management system, communication systems and other online tools.Пропонуємо— Comfortable, modern and green office;— Regular review of salaries;— To join an international tech team;— Working with cutting edge technologies;— Friendly team and nice environment.Recruiting ProcessRecruiter interview (15-20 min.)Small test)Technical interview - (60 min.)Offer/OnboardingLET’S MAKE IT TOGETHER. SEND YOUR CV AND WE WILL START!