Technical Support (L1) in OnePointCollab

The OneCloudPlanet product is a Ukrainian cloud platform that expands opportunities for our clients to create great innovative projects. Our motto is to listen to our customers and do everything we can to provide a highly reliable, simple and affordable cloud infrastructure for everyone. We are looking for a qualified technical support specialist to ensure the high quality of our product that meets customer expectations and provide excellent customer support. Job Responsibilities: Monitoring the status and performance of servers, informing about incidents to the relevant L2 specialists; Registration of user requests (HelpDesk), redirection of user requests/applications to the relevant L2 specialists; Keeping a log with a record of actions taken and decisions made with subsequent entry of decisions into the knowledge base (tafaq instructions); Providing assistance and consulting to the client during the installation, configuration and updating of the software product; Providing assistance in solving technical problems during the use of the product/service and its further coordination; Providing assistance in restoring the functionality of the software product after failures; Analyzing problems and developing recommendations for their elimination that have been identified during the use of the product/service; Respond to user inquiries within the set deadline; Knowledge of the product's technical characteristics; Analysis of "typical" problems and issues. Requirements for the candidate: Experience in first-line technical support from 1 year; Be able to find out the essence of the client's question/problem. Work with OS on advanced user levels: Linux; Understanding of the principle of networks, understanding of the main network services and protocols (DHCP, DNS, SMTP/POP3/IMAP, HTTP/HTTPS, FTP) It will be a plus: understanding of the principles of virtualization (qemu, kvm) understanding of the principles of containerization ( Docker)Linux command line skills We offer: The opportunity to participate in the development of technological services in the field of cloud solutions and create exciting innovations; Rapid career growth and improvement of your skills; Competitive salary in $; Work schedule 5/2 (Saturday and Sunday - weekend) Two shifts: 1st shift— 7:00 a.m.— 4:00 p.m. 2nd shift— 4:00 p.m.— 1:00 a.m.; Comfortable working conditions, office in Dnipro; Paid vacation and dayoffs.