Technical Support Expert in SKELAR

SKELAR is a venture builder that builds international IT companies according to the rules of the world of venture investments. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets. Howly is a Q&A marketplace where people get quality one-on-one online advice from professionals in various industries 24/7. Now we we are looking for a Customer Support Specialist, who will perform the most responsible mission — to provide technical assistance to our users in online chat and help them solve their problems. Duties:—Communicate with customers about computers, gadgets, online services and help them to solve any technical problems in English. Examples of such requests are: "I forgot my Gmail password, how do I reset it?", "Cannot connect to the printer", "YouTube does not work on my TV";—Process up to three chats with customers at the same time.—Follow all the necessary instructions to provide quality services. What skills are needed:—Knowledge of the English language (spoken and written): Upper Intermediate (B2) or Advanced (C1);—Basic knowledge of a PC and understanding of the operation of modern systems and services at the user level. It will be a plus: — Experience working in customer support or billing support teams; — Work experience or education related to system administration; — Zendesk and Zendesk Chat. Knowing this software will greatly facilitate your life in the first days of work; Minimum system requirements:—Internet speed of 25 Mbps or greater;—Download speed of 1 Mbps or greater;—Upload speed of 6 Mbps or greater;—At least 5 GB of RAM ;—Intel Core i5 or AMD Ryzen 5 Quad Core. What we offer:—Remote work format. You can work from anywhere in Ukraine and the world;—20 days of paid vacation per year;—Unlimited days of sick leave with a doctor's certificate ;—Medical insurance, corporate doctor;—Flexible schedule, where 3 working days and 2 weekends: Morning 07:00 - 16:00, Evening 16:00 - 00:00., Night 00:00 - 07:00.— Guaranteed 1-hour breaks per shift.—Extra shift bonuses;—Competitive cash compensation;—Career opportunities to develop your professional skills.And of course, you'll have the opportunity to join a fantastic community team of real builders who have already one business. Most of Howly's employees are professionals with really impressive experience and cool expertise, who will be happy to share their knowledge and experience with you. You should definitely send us your CV right now if:—You already have experience working in English-speaking technical support;—You love technologies and are well versed in popular software, online services and various operating systems;—You know how to organize your time and can effectively work remotely; Therefore, if all of the above appeals to you and you aspire to join the team of cool specialists in the Ukrainian product, we are waiting for you your feedback