Technical Support Engineer with proficient English in Turnkey Lender

19 серпня 2024

Technical Support Engineer with proficient English

віддалено

As a Support Engineer, your main technical professional responsibilities will include resolving production issues, troubleshooting customer-reported problems, performing root cause analysis, and ensuring the smooth operation of software and systems through maintenance and integrations.

The vacancy requires some on-call duties during the late hours (not regular but to be ready)

Technical Proficiency:

• Experience : Minimum of 3 years in a technical support or customer-facing technical role, with a focus on troubleshooting and issue resolution in complex environments.
• Customer Service Tools: Strong familiarity with customer service platforms (e.g., ticketing systems, voice, and chat interfaces) and associated processes for efficient case management.
• Log Analysis: Proficient in analyzing log files and system data to identify root causes and support resolution efforts.
• Database & API Expertise: Proficient in SQL for querying databases, with a strong understanding of XML and API integrations for data exchange and system interoperability.
• System Integrations: In-depth understanding of system integrations, particularly in environments requiring seamless data flow between disparate systems.
• Troubleshooting: Expertise in diagnosing, isolating, and resolving complex technical issues, particularly in multi-product or third-party integrated environments.

Soft Skills:

• Customer Interaction: Excellent customer-facing communication skills, with the ability to convey complex technical information clearly.
• Learning Agility: Quick to learn and adapt to new technologies and dynamic environments, demonstrating a proactive approach to continuous improvement.
• Creative Problem-Solving: Ability to think innovatively, proposing and driving initiatives that enhance productivity and customer satisfaction.
• Language Proficiency: Advanced written and spoken English is mandatory, with the ability to communicate effectively in technical contexts.