Technical support engineer / Support Engineer (network direction) in NETWAVE

The Netwave company is an IT integrator that has been operating on the Ukrainian market since 2011. We implement IT solutions that change people, companies and the world for the better. Within the framework of the Company's activities: - We build IT systems that form the basis of convenient and well-thought-out workspaces, provide effective communication from anywhere on the globe, simplify and automate work processes;- We implement network solutions, data storage and processing systems, reliable cyber security systems, cloud and hybrid infrastructures, provide technical support and help customers in solving key IT tasks;- We develop and offer professional service products to the market - we work in the direction of MSP (Managed Service Provider) or "complex IT management"; - We develop international business, providing consulting and professional services. We build our team on the basis of mutual respect and trust. Our specialists - these are 100+ specialists, including more than 35 certified engineers who are engaged in large-scale complex infrastructure projects and are recognized experts in their field, who have chosen the path of continuous development and improvement of competences. We invite you to the position of Technical Support Engineer / Support Engineer (Network Support Engineer) in one of the strongest technical support teams to gain experience and work with the TOP-100 customers of Ukraine. Work experience and knowledge: • Basic higher education or a student of the last year of study by field; • Practical experience in setting up and maintaining equipment of major vendors (Cisco, Fortinet, Aruba); • Knowledge and understanding of the architecture of building network solutions (LAN, WAN); • Experience in deployment, administration support, monitoring of complex network solutions (LAN, WAN); • Knowledge of English at the B1, B2 level (pre-intermediate/intermediate). A bonus will be :• Understanding of network technologies at the CCNA level or higher Availability of certificates or completed courses in network technologies is welcome;• Experience of interacting with technical support at the vendor level (Cisco, Fortinet, Juniper, Aruba) is welcome. Tasks and responsibilities:• ensuring the functioning of client services or equipment in accordance with the conditions, technical support contracts; • acceptance and processing of customer requests, provision of support services, consulting; • provision of routine work and audit of supported systems or products of Customers in accordance with the agreed schedule; • participation in the development of the technical support service, making proposals for change, optimization of support processes; • ensuring continuous operation of services and equipment of the internal customer; • participation in projects for the implementation of technological solutions and products. Personal qualities that we value: • Communication skills, courtesy; • Responsibility; • Honesty; • Punctuality; • Focus on results;• Honesty;• Responsibility;• Continuous self-development;• Analytical mindset. Conditions:• Probationary period up to 3 months;• Competitive salary with review once a year, bonus system;• Opportunity for development, punishment career and professional growth (certification at the expense of the company); • 8/5 schedule with the possibility of switching to a variable mode; • Possible business trips around Ukraine; • Hybrid work mode (office / remote mode);• Compliance with the Labor Code; • A cozy office and a comfortable working atmosphere; • Cool team; • Fruit days, tea, coffee, cool corporate events. Resume review time - within one week. Please indicate the expected salary level in your resume. Yuliya Yermolenko