Technical support engineer (Service desk) in Vega, telekomunikaciyna grupa

Open the door to your success with Vega Telecom, part of the Vodafone Ukraine Group of Companies and join a team where innovative ideas and modern technologies find their place and become a reality for our customers!Vega Telecom is a recognized Ukrainian telecom operator that provides a wide a range of complex solutions for business and home in the field of broadband access to the Internet, telephone communication, IP telephony, data transmission and storage on remote servers both in Ukraine and abroad. We are a strategic, responsible business that connects people and we believe that modern technologies and quality service can change the world, and we have been doing it step by step for more than 15 years — tirelessly improving and definitely not planning to stop. We are currently actively expanding our network, so the Company is always looking for talented professionals and invites you to join our team of Technical Support Engineer (Service desk). We offer our employees: Official employment from the first day; Stable, timely salary (without delays, on clearly defined dates); Bonuses in accordance with Company Policy; Paid vacation — 27 k.d., and sick leave, according to the Labor Code; Medical insurance and preferential rates for relatives and friends; Full provision of everything necessary for comfortable work; Corporate mobile communication for you and a profitable tariff plan from Vodafone for the family; Corporate training and internal exchange of knowledge; Comfortable and safe office with shelter, rest areas, equipped kitchens with free tea and coffee. What tasks await you: Ensuring uninterrupted work of employees by solving requests registered in the Service Desk system; Helping users in solving complex issues when using information systems; Acceptance, routing and control of the execution of user requests; Solving incidents and service requests on the first and partially second line of support. Required skills and experience: Higher / incomplete higher technical education; Experience in user support / technical support from 1 year; Familiarity with ITIL or MOF and understanding of basic processes and principles; Knowledge of MS Windows 10−11, Office 2016, Office 365 at the level of an experienced user/administrator; Understanding of the construction and operation of PCs, peripherals, mobile devices; Remote user support skills both by phone and using remote connections (MSRA, Teamviewer and similar); networks and Wi-Fi and the basic skills of their diagnosis; Analytical thinking, the ability to learn new things, the ability to analyze one's own and other people's mistakes; Server 12−19 roles Print Server, Terminal Server, File Server, RDS Server; Knowledge of Power Shell. Become part of the Vega Family. We are waiting for your resume!