Technical support engineer (Service desk) in FARLEP INVEST, TM Vega

Open the door to your success with Vega Telecom, in the Vodafone Ukraine Group of Companiesand join a team where innovative ideas and modern technologies find their place and become a reality for our customers!

Vega Telecom is a recognized Ukrainian telecom operator that provides a wide range of comprehensive solutions for business and home in the field of broadband access to the Internet, telephony, IP telephony, data transmission and storage on remote servers both in Ukraine and abroad.

We are a strategic, responsible business that connects people through communication and believe that modern technology and quality service can change the world, and we have been doing it step by step for more than 15 years - tirelessly improving and definitely not planning to stop.

We are currently actively expanding our network, so the Company is always looking for talented professionals and invites you to join our team Technical Support Engineer.

We offer our employees:

• Official employment from the first day;
• Stable, timely salary (without delays, on clearly defined dates);
• Rewards in accordance with Company Policy ;
• Paid vacation - 27 kd, and sick leave, according to the Labor Code;
• Medical insurance and preferential rates for family and friends;
• Full provision everything you need for comfortable work;
• Corporate mobile communication for you and a profitable tariff plan from Vodafone for the family;
• Corporate training and internal exchange of knowledge;
• li>Comfortable and secure office with shelter, relaxation areas, equipped kitchens with free tea and coffee.

What tasks await you:

• User support and user environment (PC, software, peripheral equipment);
• Providing information and technical support to Company employees;
• Optimization of user support processes information systems, improving the efficiency of processes;
• Keeping records of computing equipment and peripheral equipment.

Skills and experience required:

• Higher/undergraduate technical education;
• Experience in user support/technical support from 1 year;
• Familiarity and understanding of ITIL or MOF basic processes and principles;
• Knowledge of MS Windows 10-11, Office 2016, Office 365 at the level of an experienced user/administrator;
• Understanding the construction and functioning of PCs, peripheral equipment, mobile devices;
• Skills of remote user support both by phone and with the help of remote connections (MSRA, Teamviewer and similar);
• Understanding of MS Active Directory, basic skills to work with MS Active Directory Users and Computers;
• li>Familiarity with ITIL or MOF and understanding of basic processes and principles;
• Understanding of the principles of operation of local networks and Wi-Fi and basic skills of their diagnosis;
• Analytical thinking, ability to learn new things, the ability to analyze one's own and other people's mistakes;
• Resistance to stress, the ability to prioritize;
• Ability to solve the user's problem at the first contact.

Would be preferred:

• Experience using MS SCCM and or Intune;
• Windows Server administration skills 12-19 roles Print Server, Terminal Server, File Server, RDS Server;
• Knowledge of Power Shell ;
• IT equipment accounting skills;
• Category B driver's license and practical driving skills with a manual transmission.

Be a part ofVega Family. We are waiting for Your resume!