Technical support engineer in StarWind Inc.

Пряме повідомлення учасника, який розмістив вакансію, з StarWind Inc. Olha Shchelkunova HR manager StarWind Software is a global leader in virtualized shared storage and hyperconverged infrastructures. We have opened the position for Technical Support Engineer with good communication skills and attitude to join our innovative team. The company is continuously developing to meet the highest demands of our customers. As a result, in 2020, StarWind Software has been recognized by Gartner Peer Insights ‘Voice of the Customer’ for HCI as a vendor with the highest rank. We constantly work on the further development of our existing products as well as the introduction of new technologies in the industry. Therefore, this position would be a perfect upgrade opportunity for system administrators and helpdesk engineers. We offer:Of course, an interesting, responsible, and challenging jobMedical insuranceA friendly team of experienced engineersEMEA (CET) or US (EST) working hours on the choice24 paid vacation weekdays per yearRemote work opportunity Job responsibilities:Providing L1-L3 technical support to users and partners via email, web conferencing, and the phoneAnalyzing, clarifying, and resolving customer queriesInvestigating technical issues, troubleshooting and diagnosing root causesResearching, deploying, and configuring different environments with specific software and hardware partsComposing knowledge base articles and technical documentationCollaborating with other teamsUS shift working hours Required:Fluent English (both spoken and written) and the ability to communicate effectively in English via both phone and e-mailUnderstanding and basic knowledge of storage, networking, and virtualization technologiesExperience with administrating/maintaining Windows or Linux based environmentsConfident communication skills — work with globally distributed customersStrong analytical and problem-solving skills, proactive and innovative thinking (masters degree in googling) Preferred:Experience in providing support to customers on their live production systemsExperience in working with storage and backup infrastructuresExperience with virtualization platforms such as VMware, Hyper-V This is an exciting and challenging role with extraordinary growth opportunities! If you are interested — APPLY NOW! Show more Show less Тип зайнятості Повний робочий день