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Technical support engineer of Contact Center in MODUS X
Posted more than 30 days ago
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MODUS X
Without experience
Technical support engineer of Contact Center Kyiv, remotely Become part of the team that creates digital reality! MODUS X is a Ukrainian IT company, a team of 500+ engineers, architects, security specialists and data scientists. We started and continue to support the digital transformation of DTEK, which became the first in the energy industry of Ukraine on the path of large-scale digital transformation. Now we have separated into a separate company to share our experience and expertise abroad
Technical support engineer of Contact Center
Kyiv, remotely
Become part of the team that creates digital reality!
MODUS X is a Ukrainian IT company, a team of 500+ engineers, architects, security specialists and data scientists. We started and continue to support the digital transformation of DTEK, which became the first in the energy industry of Ukraine on the path of large-scale digital transformation. Now we have separated into a separate company to share our experience and expertise abroad, remaining an IT support for those who carry the light and contribute to the recovery of the country. We are currently looking for a Technical support engineer of Contact Center Position functions:- administration and operation (configuration , implementation of changes, updates) of the infrastructure of the Contact Center in the composition:
• Cisco UCCE
• Eleveo
• B+S Connector for SAP
• Calabrio Teleopti WFM
• Smiddle OmniChannel
• Smiddle CampaignManager
- user support for operation of Contact Center services
- operation support of current and development of new CVP applications
- support for current and setting up new API integrations
- participation in contact center modernization projects and integration with other related systems
- diagnostics and problem solving >
- development of operational documentation and instructions
- interaction with the Cisco\Eleveo\other vendors' support service
- monitoring the operation of the Contact Center infrastructure
Required professional experience and requirements:
- Minimum of 5 years of work experience
- understanding of network technologies and protocols: Ethernet, VLAN, ARP, IPv4, UDP , TCP, RTP, DHCP, QoS
- In-depth knowledge of IP telephony (SIP,RTP)
- In-depth knowledge of OC Windows Server
- In-depth knowledge of OC Linux
- li>
- In-depth knowledge of Cisco UCCE\UCCX architecture, including CVP\ICM, CUIC, CUCM
- In-depth knowledge of MS SQL - creation of custom reports, configuration of contact center integration with external databases
- li> Experience in the administration and support of Cisco UCCE\UCCX
- Experience in the implementation and administration of the recording system Eleveo
- Experience in the optimization and automation of processes using bash, python, powershell
- experience with c monitoring systems
- experience with Service Desk systems
Will be a plus:
- Availability of Cisco Collaboration certification
- Experience in implementing and configuring B+S Connector for SAP, Calabrio Teleopti WFM, Smiddle OmniChannel, Smiddle CampaignManager solutions
- Knowledge and experience in designing fault-tolerant contact center architecture
We offer:
- Official employment.
- Competitive terms and bonus program.
- Corporate equipment.
- Corporate health insurance program.
- Psychological support program for employees.
- Remote or hybrid work format in the Unit City innovation park.
- Learning opportunities and professional development (online courses, classroom trainings, master classes, professional communities).
We appreciate those who accept challenges. Among us, everyone can show off their talents and feel a direct impact on our joint success. We invest in everyone's development, enable them to gain new knowledge and achieve their professional goals. More information about the company and our experience on the official MODUS X LinkedIn page.
