Technical Support Engineer in Playrix

Playrix is one of the most successful mobile game development companies in the world. In terms of revenue, we rank among the top 3 in the world and are first among all mobile applications in EMEA. Our games have been installed 2.3 billion times (that's a third of the world's population!) and over 30 million people play them every day.We’re looking for an experienced and independent IT Support Engineer for our office in Ukraine.Tasks:Processing incoming requests, consulting users;Solving problems with hardware and software, issuing access, installation, configuration, and maintenance of software;Support and configuration of workstations in Playrix offices and for remote employees;Support of the local office infrastructure; inventory management of IT equipment;Writing instructions for working with services and software;Optimization and automation of current processes.Requirements:Experience in technical support or Service Desk for over three years; Excellent knowledge of the architecture of modern PCs and laptops, skills in diagnostics and minor repairs; Knowledge of the principles of construction and functioning of local and global networks.Experience in building and administering Wi-Fi networks; Experience administering two operating systems fr om the list: Windows, Linux, macOS; Skills in administering AD and virtualization systems; Knowledge and skills in working with system software, its installation, and configuration: Git clients, G-Suite, Adobe/Autodesk products, VPN services; Experience in writing technical documentation and instructions for users. Preferred:Experience in administering Cisco, MikroTik equipment;Programming skills (Python, PowerShell, Bash);Experience in budgeting or planning IT equipment purchases;Experience working with equipment accounting systems, conducting equipment inventories.What we offer:Work format. In our office in Kharkiv, Ukraine.Caring for health and well-being: We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist. We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off. We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.Professional development and education.We pay for participation in specialized conferences and courses and hold our own internal conferences.We offer discounts on English language courses and courses for the languages of the countries in which the company operates.Events and merch.We regularly hold offline events like team meetings, big corporate parties, and informal office parties.We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities. If you have not received a response within 7 days, your application has not been selected for further consideration. Our team thanks you for the time you have dedicated to our company.Show more Show less Position level Senior secondary level Type of employment Full-time Job responsibilities Information Technology Industries Computer games