Technical Support Engineer L2/L3 in Kyivstar.Tech

Kyivstar.Tech team is looking for a new colleague or teammate for the role of Technical Support Engineer

About us

Kyivstar.Tech - Ukrainian hybrid IT company, resident of Diya.City. We are a subsidiary of Kyivstar, one of the largest Ukrainian telecommunications operators.

Our mission is to change lives in Ukraine and in the world, creating technological solutions and products that realize the potential of companies and the needs of users.

Over 500 KS.Tech specialists work every day in different areas: mobile and web solutions, as well as design, development, support and maintenance of high-performance systems and services.

We believe in innovation that really brings qualitative changes, and we constantly challenge traditional approaches and solutions. Each of us is an adept of an entrepreneurial culture that allows you to never stop, develop and create new things.

What you will do

• Provide technical support for FPNA systems (System budgeting and preparation of management reporting), FMP (Feedback Management System)
• Perform administrative work in the system (elimination of errors, incidents, restoration of system operation, user administration, fulfillment of user requests)
• Configure FPNA, FMP systems
• Create operational reports from FPNA, FMP systems
• Develop macro commands that are necessary to automate processes in the system
• Configure monitoring metrics, monitor system backup execution
• Make requests to Oracle Support
• Install, test new patches, system updates FPNA, FMP
• Interact with system developers, monitor the implementation of tasks assigned to developers

• Participate in system development projects

What qualifications and experience are required

• Knowledge of the principles of functioning of budgeting systems and the preparation of management reports
• Experience of ERP system administration (from 3 years)
• Experience of working with Oracle Cloud EPM Planning. (Planning, Financial Consolidation and Close modules)
• In-depth skills in working with Oracle DBMS, mastery of PL/SQL (writing scripts, managing database objects)
• Knowledge of one of the main software products for working with Oracle databases (PL/SQL Developer, Toad, etc.)
• Experience in working with Linux OS, bash script writing skills
• Higher technical education in the field of information technologies

• English language - upper intermediate (B2)

What we offer

• Office or remote - it's up to you. We give you the opportunity to work anywhere, and we arrange the workplace
• Remote onboarding
• Performance bonuses for everyone (annual or quarterly - depends on the role)
• We train employees: there are many internal resources and programs from partners, our own library
• Insurance health and life for employees
• Wellbeing-program and corporate psychologist
• Compensation of costs for Kyivstar mobile communication