Technical support engineer L2 in GigaTrans

The GigaTrans company is a national telecom operator that is part of the GIGAGROUP group of companies and has been operating on the market for more than 15 years! The main services that the company specializes in are related to providing access to the Internet with a secure Internet access node (ZVID) and organization data transmission channels for corporate clients. In addition, the GigaTrans company implements a number of hybrid solutions for the needs of each client with the possibility of placing server equipment in the GigaCenter data center, building a cloud infrastructure thanks to GigaCloud professionals and providing business protection with the help of GigaSafe specialists. To strengthen the team, we invite a client-oriented and responsible specialist to our GigaFamily position of Technical support engineer L2 in the company GigaTrans! IN OUR COMPANY: Official employment, health insurance and social package; Decent pay (based on the results of the interview) and always timely payment; Shifting work schedule: 2/2 from 08:00 to 20:00 or from 09:00 to 21:00; Corporate mobile communication and all necessary tools for work; Modern and comfortable office with fragrant coffee and goodies; Office within walking distance from Vasylkivsk or VDNKh; Educational events, trainings on internal product and corporate library; Various activities, team builds and incredibly cool corporates; Wonderful people, a friendly atmosphere and a healthy democracy. DUTIES: Technical support and diagnosis of customer services: reception, processing of customer requests (B2B segment), their consultation; Formation of TroubleTicket and its support until the moment of resolution; Proactive monitoring of customer services and company services; Timely informing relevant departments about incidents recorded by the monitoring system, according to the escalation matrix. Communication with relevant departments and partners within the framework of professional activity. Keeping internal documentation of the department, reporting. OUR CANDIDATE: Has higher technical education, in the field of telecommunications and communication - will be an advantage; Has experience in the field of telecommunications; Has basic knowledge of network operation and the operating principle of the OSI model; Competent oral and written Ukrainian language, business correspondence skills; Stress-resistant, attentive, responsible, communicative, customer-oriented. The advantage will be: Ability to use traceroute, ping, mtr diagnostic utilities and experience with the Zabbix monitoring system; Experience with huawei, cisco, juniper, mikrotik network equipment at the diagnostic level; Knowledge and understanding of DHCP, DNS, VLAN and principles of operation of switching and routing protocols; Concepts of building L2/L3 telecom services. We are waiting for your resume with the specified desired level of employment and we will be happy to meet at the interview! We are on social networks: Facebook: GigaTrans and GigaCenterLinkedIn: GigaTrans and GigaCenterYouTube: GIGAGROUP