Technical support engineer (L2) in GigaTrans

The GigaTrans company is a national telecom operator that is part of the GIGAGROUP group of companies and has been operating on the market for more than 15 years! The main services that the company specializes in are related to providing access to the Internet with a secure Internet access node (ZVID) and organization data transmission channels for corporate clients. In addition, the GigaTrans company implements a number of hybrid solutions for the needs of each client with the possibility of placing server equipment in the GigaCenter data center, building a cloud infrastructure thanks to GigaCloud professionals and ensuring business protection with the help of GigaSafe specialists. We are among the top 50 employers according to the Top rating -100 IT employers in 2021, we are actively developing and invite a customer-oriented and responsible specialist to our GigaFamily for the position of Technical support engineer L2 in the GigaTrans company! IN OUR COMPANY: Official employment, health insurance and a social package; Decent pay (according to the results of the interview) and always timely payment; Shift work schedule: 5/2 from 09:00 to 18:00; Corporate mobile communication and all necessary tools for work; Modern and comfortable office with fragrant coffee and goodies; Office within walking distance from the city of Vasylkivsk or VDNKh; Educational activities, internal product trainings and corporate library; Various activities, team building and incredibly cool corporate events; Wonderful people, a friendly atmosphere and a healthy democracy. DUTIES: Technical support and diagnosis of customer services: reception, processing of customer requests ( B2B segment), their consultation; Formation of a TroubleTicket, and its support until the moment of resolution; Proactive monitoring of customer and company services; Timely informing of relevant departments about incidents recorded by the monitoring system, according to the escalation matrix. Communication with relevant departments and partners as part of professional activity .Maintenance of internal documentation of the department, reporting. OUR CANDIDATE:Has a higher technical education, in the field of telecommunications and communication - will be an advantage;Has work experience in the field of telecommunications;Has basic knowledge of network operation and the operating principle of the OSI model;Competent oral and written Ukrainian language, business correspondence skills; Stress-resistant, attentive, responsible, communicative, client-oriented. The advantage will be: Ability to use diagnostic utilities traceroute, ping, mtr and experience with the Zabbix monitoring system; Experience with network equipment huawei, cisco, juniper, mikrotik on at the diagnostic level; Knowledge and understanding of DHCP, DNS, VLAN technologies and the principles of operation of switching and routing protocols; The concept of building L2/L3 telecom services. We are waiting for your resume with the specified desired level of professional experience and will be happy to meet at the interview! We are on social networks: Facebook : GigaTrans and GigaCenterLinkedIn: GigaTrans and GigaCenterYouTube: GIGAGROUP