Technical support engineer L2 in GigaTrans

Company GigaTrans - is a national telecom operator that is part of the group of companies   GIGAGROUP and has been on the market for more than 15 years!

The main services that the company specializes in are related to providing access to the Internet with a secure Internet access point (IAP) and organizing data transmission channels for corporate clients. In addition, the company GigaTrans implements a number of hybrid solutions according to the needs of each client with the possibility of placing server equipment in the data center GigaCenter , building cloud infrastructure, thanks to GigaCloud professionals and ensuring business protection with the help of GigaSafe specialists.

To strengthen the team, we invite a client-oriented and responsible specialist to our GigaFamilyfor the position< strong> Technical support engineer L2 to the GigaTrans company!

IN OUR COMPANY:

• Official employment, health insurance and a social package ;
• Decent pay (according to the results of the interview) and always timely payment;
• Shift work schedule: 5/2 from 09:00 to 18:00;
• Corporate mobile communication and all necessary tools for work;
• Modern and comfortable office with fragrant coffee and goodies;
• Office within walking distance from Vasylkivsk or VDNKh;< /li>
• Educational events, internal product training and corporate library;
• Various activities and team building;
• Beautiful people, friendly atmosphere and healthy democracy.
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  DUTIES:

  • Technical support and diagnosis of customer services: reception, processing of customer requests (B2B segment), their consultation;
  • Formation of TroubleTicket and its support until the moment of resolution;
  • Proactive monitoring of customer and company services;
  • Timely informing relevant departments about incidents recorded by the monitoring system, according to the escalation matrix. 
  • Communication with relevant departments and partners within the framework of professional activity.
  • Maintenance of internal documentation of the department, reporting.

  OUR CANDIDATE:< /strong>

  • Has a higher technical education, in the direction of telecommunications and communications - will be an advantage;
  • Has experience in the field of telecommunications; 
  • Has bbasic knowledge of network operation and OSI model operating principle;
  • Competent oral and written Ukrainian language, business correspondence skills;
  • Stress-resistant, attentive, responsible, communicative, client-oriented.

  The advantage will be:

  • Ability to use traceroute, ping, mtr diagnostic utilities and experience with the Zabbix monitoring system;
  • Experience with huawei network equipment , cisco, juniper, mikrotik at the diagnostic level;
  • Knowledge and understanding of DHCP, DNS, VLAN technologies and the principles of operation of switching and routing protocols;
  • The concept of building L2/L3 telecom services.< /li>

  We are waiting for your resume with the indicated desired level of ZP and we will be glad to meet you at the interview!

  We are on social networks:

strong>

• Facebook:   GigaTrans and   GigaCenter
• LinkedIn: GigaTrans and < a href="https://rabota.ua/redirect?event_name=url_click&redir_token=eyJPcmlnaW5hbFVybCI6Imh0dHBzOi8vd3d3LmxpbmtlZGluLmNvbS9jb21wYW55L2dpZ2EtY2VudGVyL215Y29tcGFueSIsIlZhY2FuY3lJZCI6ODE3ODMwOX0=/" noopener noreferrer" target="_blank">  GigaCenter
• YouTube: < a href="https://rabota.ua/redirect?event_name=url_click&redir_token=eyJPcmlnaW5hbFVybCI6Imh0dHBzOi8vd3d3LnlvdXR1YmUuY29tL2NoYW5uZWwvVUN6TEdiX09DaklfY2R0NEh6MEwzQ0h3P3ZpZXdfYXM9c3Vic2NyaWJlciIsIlZhY 2FuY3lJZCI6ODE3ODMwOX0=" rel="nofollow noopener noreferrer" target="_blank"> GIGAGROUP