Technical Support Engineer (L2) in Ajax Systems

Ajax Systems is an international technology company, Europe's largest developer and manufacturer of Ajax security systems with smart home capabilities. This is a whole ecosystem of 135 devices, mobile and desktop applications, server infrastructure. Every year, we demonstrate multiple growth both in the size of the team and in the number of users worldwide. Currently, the company has more than 3,000 employees. And Ajax sensors protect 2.5 million users in more than 169 countries of the world.

What are the tasks:

• Processing incoming requests from partners, customers (via L1 Support Team) and the company's technical team; 
• Prompt resolution of issues from L1 Support that require research (on the server side) and involvement of the development team or other technical specialists of the company
• Processing of emerging incidents, their analysis, prioritization, status tracking, timely escalation;
• Analysis of the root causes of detected errors, provision of information for understanding and elimination of problems;
• Participation in monitoring and monitoring the current state of the system, tracking and responding to monitoring triggers
• li>Creating a knowledge base on typical solutions to the most common problems and maintaining documentation relevance?;
• Deep understanding of our products

What are we looking for in a candidate?< /p>

• Ability to find an approach to people
• Critical thinking
• Knowledge of testing theory
• Experience with databases
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• Experience in support (L1/L2) from 1 year
• Understanding API basics, data transfer formats (JSON, XML) knowledge of HTTP protocol
• Work experience with Atlassian products (Jira, Confluence, Dashboards, Reports)
• Ability to plan your time, prioritize and prioritize tasks;

Great if you have:

• Experience with projects built on microservice architecture
• Technical education
• Kibana or Grafana (log analysis)
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We offer:

• Freedom to make decisions and implement ideas
• Opportunity to influence the product and production instead of monotonous closing tasks
• Working in a motivated team and zero bullshit culture
• Flexible schedule in the office
• Medical insurance