Technical support engineer L1 in OnePointCollab

The OneCloudPlanet product is a Ukrainian cloud platform that expands opportunities for our clients to create great innovative projects. Our motto is to listen to our customers and do everything we can to provide a highly reliable, simple and affordable cloud infrastructure for everyone. We are looking for a qualified Technical Support Specialist to ensure the high quality of our product meets customer expectations and provide excellent customer support. Responsibilities and tasks: Monitoring the state and performance of servers, informing about incidents to the relevant L2 level specialists; Registering user requests (HelpDesk), redirecting user requests/applications to the relevant L2 level specialists; Keeping a log with a description of the actions taken and decisions made, followed by entering solutions into the knowledge base (instructions and faq); Providing assistance and consulting to the client during the installation, configuration and updating of the software product; Providing assistance in solving technical problems during the use of the product/service and its further coordination; Providing assistance in restoring the functionality of the software product after failures; Analysis of problems and the development of recommendations for their elimination, which were discovered during the use of the product/service; Respond to user requests within the established time; Knowledge of the technical characteristics of the product; Analysis of "typical" problems and questions. Requirements for the candidate: Experience in technical support on the first line from 1 year; Be able to find out the essence of the client's question/problem. Work with the OS at the level of an experienced user: Linux; Understanding the principle of network operation, understanding the operation of basic network services and protocols (DHCP, DNS, SMTP/POP3/IMAP, HTTP/HTTPS, FTP) It will be a plus: understanding the principles of virtualization (qemu, kvm) understanding the principles of containerization (Docker) the ability to use the Linux command line We offer: 🔹 The opportunity to join the development of technological services in the field of cloud solutions and create exciting innovations; 🔹 Fast car annual growth and improvement of your skills; 🔹Competitive salary in $; 🔹Work schedule 5/2 (Saturday and Sunday - weekend) Two shifts: 1st - 7:00 - 16:00 2nd - 16:00 - 01:00 ;🔹 Comfortable working conditions, office in Dnipro; 🔹 Paid vacation and dayoffs.