Technical support engineer (Help Deck) in Nacionalna suspilna teleradiokompaniya Ukrayini

Public Broadcasting is looking for a Technical Support Engineer (Help Desk).

Work schedule: variable work schedule, no night hours.

Main tasks:

• Reception and processing of requests from corporate users in IT, registration of requests in the Helpdesk system.
• Monitoring of registered appeals.
• Functionality check and testing of new functionality.
• Primary diagnosis of technical problems.
• Analysis of the causes of incidents, optimization of processes and used functionality.
• Diagnosing and solving user problems when working with the software in use.
• Support and maintenance of the used software.

We will invite you for an interview if you:

• Having a technical education, in the field of telecommunications and communication, will be an advantage.
• You have the ability to work in multitasking conditions.
• You can quickly respond to new tasks.
• Sociable, polite in communication.
• I speak English at a level no lower than Intermediate.

We are ready to offer:

• Guaranteed official employment.
• Creating a safe working environment.
• Support and encouragement of collective cooperation and interaction.