Technical Support Engineer for Cyrebro in SD Solutions

On behalf of Cyrebro, SD Solutions is looking for a talented Technical Product Expert who will become a crucial point in our cybersecurity defense, offering unparalleled support and expertise.You'll be the apex of our technical escalation process, collaborating with Tier-1 and Tier-2 support teams to tackle the most challenging technical issues. With your deep understanding of our Security Operations Center (SOC) platform, Security Information and Event Management (SIEM) systems, and a broad array of cybersecurity tools, you'll ensure our clients receive top-tier support services.Responsibilities:- Act as the expert for advanced technical inquiries and the ultimate escalation point for issues beyond Tier-2, especially related to our SOC platform, SIEM, and other critical cybersecurity applications.- Conduct in-depth investigations of advanced technical problems, security incidents, and breaches, leveraging logs, alerts, and system data to diagnose and resolve.- Offer strategic recommendations to enhance our client's security posture and optimize their utilization of our cybersecurity solutions.- Collaborate with development, engineering, business, CRM, and R&D teams to report and rectify product defects and propose enhancements.- Contribute to the development and upkeep of technical documentation, knowledge bases, and training materials to support our solutions and services.Requirements:- Minimum of 2 years of experience in a customer-facing role.- Minimum of 1 year in a technical support role.- Experience in diagnosing and resolving Network, Linux, API issues.- Demonstrated ability in analytical and problem-solving skills, especially in identifying and resolving complex technical issues.- Ability to empathize with customers, understand their needs and concerns, and provide supportive communication.- A proactive, self-motivated attitude with a robust "can-do" approach to challenges and solutions.- Ability to work effectively both independently and as part of a collaborative team in a dynamic, fast-paced environment.Nice to have:- Experience in the cybersecurity domain- Proficiency in programming languages such as JavaScript, Python, or Node.js.- Experience working in cloud environments.- Strong foundational knowledge of cybersecurity principles and technologies, with particular emphasis on SIEM systems.- Experience with SOC platforms, incident response, threat hunting, and vulnerability management.About the product:Cyrebro is an online cybersecurity central command-managed SOC that integrates all security events with strategic monitoring proactive threat intelligence and rapid incident response. The platform makes it easy to see and maintain an accurate and meaningful picture of cyber intelligence solutions posture in one centralized platform.Cyrebro also simplifies cybersecurity with full, rapid clarity for even the most complex situations to make the right business decisions, quickly. It also radically reduces investigation time into malicious attacks from days to hours, and minutes to instant. 93% of attacks compromise systems within minutes.