Technical support engineer in lifecell

Field of activity: Provide support to users of the company's computer and organizational equipment in accordance with the relevant policies and procedures of the company, as well as agreements on the quality of services provided. Functional duties: Technical consultation of users, including guidance. diagnostic methods and relevant issues. Solving technical problems directly at the point of occurrence. Determining the best solution based on the description of the malfunction and the details provided by users. Providing feedback on the problem resolution process. Forwarding unresolved problems to the following support lines. of the final result. Identifying and proposing possible improvements to the procedures. Special knowledge/experience: Advanced knowledge of operating systems of the MS Windows family. Advanced knowledge of the MS Office package. Advanced knowledge of client computer applications (e.g., antivirus programs, VPN clients, Ebanking, etc.). Advanced knowledge practical experience of working with computer hardware and printing devices. Understanding of IP network tracking. Basic knowledge of domain structures under Windows Server OS. Languages: Ukrainian — fluent; English — intermediate level. Education: Higher (preferably in the IT field).