Technical support engineer in GIGACLOUD

GigaCloud is a cloud operator that provides space for business development. Our mission: We create a cloud space to increase your level of freedom. We are an international company that provides IaaS (Infrastructure-as-a-Service) and PaaS (Platform as a Service) services to customers of any scale - from small businesses to large corporations. Since 2016, GigaCloud has helped transform the business of over 1000 companies thanks to cloud technologies. More than 20 million people in Ukraine and other countries use services based on our cloud infrastructure every day. In 2021, GigaCloud was recognized as the best company that provides IaaS services in Ukraine. In connection with the expansion, we are looking for a Technical support engineer L1/ L2. Tasks that await you: Processing of requests from key customers of the company. Interaction with employees of the technical support service, by network engineers, infrastructure and virtualization engineers. Performance of work in the framework of extended administration and migration of client data, migrations of databases, services and virtual machines. Informing interested specialists and managers about emergency situations in accordance with the documentation of the quality management system. Consulting clients on the technical characteristics of services and specifics of their use in accordance with the service level agreement (SLA). Prompt response to messages from the monitoring system for supported services. Full diagnosis of user problems to determine the need for further escalation or redirection by areas of responsibility. Provision of full technical expertise regarding customer appeals, conducting systematic searches for the sources of problems, mediated by a certain logic, in order to solve them. Collection of information about errors in services and their transfer to the Operation Department. Timely response to customer requests received by phone and e-mail. Coordination with the client of the list and deadline for technical work. Day/night shifts. Our candidate has: Experience of working as a technical user support engineer from 1 year. Experience of working with customer requests, providing them with extended support in the administration of company services and third-party products/services (Windows/Linux server operating system line). Knowledge of the principle the functioning of networks, understanding the operation of basic network services and protocols (DHCP, DNS, SMTP/POP3/IMAP, HTTP/HTTPS, FTP), understanding the TCP/IP stack and the OSI reference model. Promptly solve problems that have arisen on the client side of the system, which affect the overall operation of the service. Experience in Active Directory administration and understanding of the principles of terminal solutions based on Windows Server families. It will be a plus: Experience with VMware and KVM virtualization technologies. Knowledge and experience with Hyper-V. We offer: Flexible schedule work. Compliance with social guarantees and health insurance. An ambitious company and a team that is currently actively growing. We already have offices in Kyiv and Warsaw, with other locations ahead. The opportunity to join the creation of technological services and do cool things in the field of cloud solutions. Professional colleagues , who are ready to share their expertise. The office has a workplace where there is always light, heat and the Internet. Ourvalues ​​that we rely on every day in our work: Honesty: We openly and constructively share our point of view and are willing to hear others. We always freely express our position and doubts. We are grateful to colleagues, clients and partners for sincere feedback and are ready to change for the better. Flexibility: We are ready to change the rules of the game on the market, create new solutions, look for new approaches for more efficient and productive work. We know how to go beyond the limits and show ingenuity, caring about the value of our work for customers, partners and colleagues. Thirst: We are constantly learning new things and developing new ideas to become better. We use every opportunity to make processes more efficient. We inspire each other with our desire for excellence. We do not stop at what we have achieved. We are always moving forward. Determination: We make tough decisions without hesitation. Our values ​​take priority when making decisions. Our driver is justified risk-taking and readiness for possible failures. It is normal to analyze the actions of colleagues as part of the performance of work tasks. Everyone can make mistakes. Empathy: We always pay attention to the feelings and emotions of others, and our behavior is marked by courtesy and respect. We strive for ethical approaches, achieving success at work, while maintaining good interpersonal relations. Responsibility: We support the aspirations of team members take responsibility and provide them with the necessary resources. We always proactively solve all tasks, and do not look for ways to avoid them. We admit our mistakes and are ready to correct them. Equality: Our team is made up of people of different nationalities, ages, genders and religions. We are all equal among ourselves. We act so that each of our employees feels important, useful and needed. We can all have prejudices. The main thing is to recognize and overcome them. You can get to know us better here: Facebook — https://www.facebook.com/gigacloud LinkedIn — https://www.linkedin.com/company/10926506 YouTube — https://www. youtube.com/c/GigaCloudAbout "By sending your resume to GigaCloud LLC, EDRPOU code 39792589, (hereinafter - the Company) for our vacancy, you consent to the Company's processing of your personal data specified in the resume in accordance with the Law of Ukraine "On protection of personal data" ISO 27701 Confidential Information Management System and GDPR rules".