Technical support engineer in GIGACLOUD

GigaCloud is a leading Ukrainian cloud provider with a strong presence in the B2B sector, more than 1,500 customers, more than 150 global partners and 4 data centers. Since 2016, we have played a key role in helping companies of all sizes to digitally transform with our advanced cloud technologies. Our diverse clientele ranges from large corporations and government agencies to small and medium-sized businesses. Known for our 24/7 technical support and custom solutions, we operate four data centers in Poland and Ukraine, maintaining a 99.95% SLA with financial reporting. Our mission is to create a cloud space that enhances your freedom!

Due to expansion, we are looking for Technical support engineer L1/ L2.

- Performance of work in the framework of extended administration and migration of client data, migrations of databases, services and virtual machines.

- Information about emergency situations of interested specialists and managers in accordance with the documentation of the quality management system.

- Consulting clients on the technical characteristics of services and the specifics of their use in accordance with the service level agreement (SLA).

- Prompt response to messages from the monitoring system for supported services.

- Full diagnosis of user problems to determine the need for further escalation or redirection by areas of responsibility.

- Provision of full technical expertise regarding the appeal customers, carrying out systematic searches for the sources of problems, mediated by a certain logic, in order to solve them.

- Collecting information about errors in services and transferring them to the Operation Department.

- Timely response to customer requests , which are received by phone and e-mail.

- Coordination with the client of the list and deadline for technical work.

- Day/night shifts.

support for the administration of company services and third-party products/services (a line of Windows/Linux server operating systems).

- Knowledge of the principle of network operation, understanding of the operation of basic network services and protocols (DHCP, DNS, SMTP/POP3/IMAP , HTTP/HTTPS, FTP), understanding of the TCP/IP stack and the OSI reference model.

- Promptly solve problems that have arisen on the client side of the system, affecting the overall operation of the service.

- Experience in Active Directory administration and understanding of the principles of terminal solutions based on Windows Server families.

It will be a plus:

- Experience with VMware and KVM virtualization technologies.

- Knowledge and experience with Hyper-V.

We offer:

- Flexible work schedule.

- Observance of social guarantees and health insurance.

- An ambitious company and a team that is currently actively growing. We already have offices in Kyiv and Warsaw, with other locations ahead.

- The opportunity to join the creation of technological services and do cool things in the field of cloud solutions.

- Professional colleagues who are ready to share expertise.

- The office has a workplace where there is always light, heat and the Internet.

Our values, which we rely on every day in work:

Honesty: We openly and constructively share our point of view and are willing to hear others. We always freely express our position and doubts. We are grateful to colleagues, clients and partners for sincere feedback and are ready to change for the better.

Flexibility: We are ready to change the rules of the game on the market, create new solutions, look for new approaches for more efficient and productive work. We know how to go beyond the limits and show ingenuity, taking care of the value of our work for clients, partners and colleagues.

Zhaga: We are constantly learning new things and developing new ideas to become better. We use every opportunity to make processes more efficient. We inspire each other with our pursuit of excellence. We do not stop at because they have achieved ​We are always moving forward.​

Determination: We make tough decisions ​without delay. Our values ​​take priority when making decisions. Our driver is justified risk-taking and readiness for possible failures. It is normal to analyze the actions of colleagues as part of the performance of work tasks. Everyone can make mistakes.

Empathy: We always pay attention to the feelings and emotions of others, and our behavior is characterized by ​courtesy and respect.​We strive for ethical approaches, achieving success in work, while maintaining good relations between people.

Responsibility: We support the desire of team members to take responsibility and provide them with the necessary resources. We always proactively solve all tasks, rather than looking for ways to avoid them. We admit our mistakes and are ready to correct them. ​

Equality: Our team is made up of people of different nationalities, ​ages, genders and religions. We are all equal to each other. We act so that each of our employees feels important, useful and needed. We can all have prejudices. The main thing is to recognize and overcome them. ​

"By sending your resume to Gigacloud LLC, EDRPOU code 39792589, (hereinafter - the Company) for our vacancy, you consent to the Company's processing of your personal data specified in resume, in accordance with the Law of Ukraine "On the Protection of Personal Data" ISO 27701 Confidential Information Management System, and GDPR rules".