Technical support engineer in Dila

The main duties and tasks of the position: Processing of user requests on 2 lines in the Service Desk Jira system; Consulting users on working with computer equipment, as well as with the ERP system (Microsoft Dynamics) and other software; Monitoring and elimination of systematic failures — "Problem management"; Analysis of downtime of Dila services, making changes in the operation of services to minimize their downtime; Consulting of technical support professionals regarding the support of corporate software; (Conducting training events); Development of technical documentation, writing instructions. Professional skills: Knowledge of the Windows and Office OS line (analysis of systematic system software failures); Understanding of the principles of building networks, the functioning of network equipment; problems; Skills in writing technical documentation and user instructions; Knowledge of hardware and peripheral equipment; Experience with ERP, CRM systems. Work schedule: variable