Technical support engineer in CNMP, TOV

Receive and process requests from users by phone Provide remote technical support for users, as well as possible visits to customers Inform users about the progress of solving their applications Carry out initial diagnostics and eliminate malfunctions in the operation of equipment Requirements for the candidate: Understanding of the principles of PC diagnostics Confident practical and theoretical knowledge of the hardware part of the PC, network technologiesKnowledge of Windows and Linux desktop OS at the level of a confident userUnderstanding the principles of NAT, DHCP, DNS network operationExperience in setting up network equipmentExperience in laying SCM, crimping patch cordsRespect and tolerance in treating users, sociability Consistency, attentiveness and a natural desire to finish what is started, even small thingsWriting and verbal literacy Punctuality Active lifestyle Ability and desire to learn Stress resistance Ability to find a common language with VIP users and "difficult users", charisma What we offer: Actual combination of the roles of the first and second line of support (L1+L2): from receiving user requests to diagnosing and solving problems in the work of computer equipment, services and network equipment. The opportunity to gain extensive experience working with various equipment and technologies. Work in a friendly and interesting team. All the necessary equipment and tools for comfortable work. The opportunity for career growth. Paid sick leave and vacation