Technical support engineer in Netronic

Technical support engineer Kharkiv We are NETRONIC — a group of companies that unites brands: (outdoor laser tag equipment), Galaxy (indoor laser tag equipment), Vion VR (VR games), Air bunker (inflatable structures). We are 19 years old - we are the company with the largest portfolio of unique products in the world. The group of companies has been operating on the market since 2005, when one of the largest paintball clubs in Ukraine was opened. Today, our equipment is used in more than 2000 projects in more than 80 countries of the world, such as the Diriyah Season Park in Saudi Arabia and Desert Park—the largest entertainment complex in Florida. We develop, manufacture and sell electronic devices entirely ourselves: we develop and assemble circuit boards, cases, produce molds, cast plastics, create software from the idea of ​​supplying the client. Unas has a full cycle of product creation, so different specialists can be present at one meeting: electronic board assemblers, Java architects, marketers, and sales. Some of them speak 7 languages, 25% of the company works remotely in 10 countries. Our offices are in Kharkiv, Tallinn and Orlando (USA). Our easy-to-use solutions for the organization of the entertainment business of tasport create a wow effect and enable the user to constantly enjoy the use, and the business to constantly develop. Our mission is to create unique hi-tech solutions that save lives and unite people around the world. We are currently looking for a Technical Support Engineer for our already large team. Your responsibilities: advising clients on technical issues of equipment operation; remote configuration of network equipment and start-up of the company's equipment; remote assistance in updating hardware firmware; assistance in remote equipment repair; coordination of shipments for repairs; remote consultation of clients, assistance in resolving issues; reporting in Google sheets and the CRM system. Our ideal candidate: has an analytical mindset, results-oriented, responsible for the work done, communicative and stress-resistant; English at the level of B2-C1; level of PC use — advanced user; has skills in repairing electronic circuits; experience in installing programs and drivers for device operation; knowledge of Skype, TeamViewer, Microsoft Office programs, knowledge of 1 would be a plus. The company offers: Development is one of our values, so we offer all opportunities for training: a large corporate library, cursive compensation, and, of course, English language lessons; Work from a comfortable office in Kharkiv or Chernivtsi; Working hours: 5/2 9:00—18:00; The opportunity to offer to implement your ideas; 24 calendar days of vacation, additional paid vacation for a birthday, and 3 additional days are paid, for example, on a wedding day. You see, work-life balance and burnout; Material assistance in various life situations; The best team, a depanning atmosphere of care and support, you can learn and develop every day. Our company offers professional development, stability and conditions for dynamic career growth. We believe that everything will work out. We are waiting for your resume!