Technical Support Engineer in Intellias

Technical Support Engineer віддалено Over 20years ofmarket experience, Intellias brings together technologists, creators and innovators inEurope, North and Latin America, and the Middle East. Join our international team and take the mission tosolve the advanced tech challenges oftomorrow! What project wehave for you Join our team and immerse yourself inthe dynamic world ofinnovative global companies, including Fortune 500 leaders across diverse industries such asMobility, Retail, Financial Services &Insurance (FS&I), Travel &Hospitality, Telecom &Media, and more. Asapivotal member ofour cross-functional Support Team, you will play acrucial role indriving operational excellence and elevating the customer experience for users ofcutting-edge technology solutions developed for—and incollaboration with—Intellias’s esteemed clients. This isyour chance tomake asignificant impact inarole that promises not just challenges but also rewarding experiences inavibrant, supportive environment. What you will do Responsibilities: Respond totechnical support requests and manage the service desk, ensuring timely response and resolution ofissues. Basic log analysis and troubleshooting through Database Conduct advanced troubleshooting ofserver and network infrastructure issues. Conduct thorough investigations and analisys ofrecurring technical problems. Pushing matters through toresolution inasupport context Mentor junior team members and share knowledge toenhance team performance. Suggest improvements toreduce future support tickets. Communicate effectively with users tounderstand and address their needs. Analyze and troubleshoot common customer issues. Escalate complex problems tohigher-level support teams. Set upand configure new user accounts and workstations. Help maintain internal documentation, including updating FAQs and knowledge base articles. Maintain ITinventory and assist with asset management. Learn and apply newIT skills under the guidance ofsenior staff and shadow senior team members togain hands-on experience. Engage incontinuous training and development activities. Participate ininternal training sessions toenhance technical knowledge. Good toHave: Volunteering orinternship experience inIT support orcustomer service. Certifications (e.g., CompTIA, Microsoft Certified Professional). Experience inaspecialized area ofIT, such asnetworking orsecurity. Multilingual Experience with cloud platforms and services (AWS, Azure, GCP). Understanding ofITIL principles and practices. Experience with cloud services and migrations. Experience with automation tools and scripts tostreamline support processes. Knowledge ofKafka Knowledge ofjava application (development) Knowledge ofKubernetes Knowledge ofMonitoring platforms like Grafana, Loki, Prometheus What you need for this Required skills: 2+years inatechnical support orIT support role Adegree orcommercial experience inInformation Technology, Computer Science, orrelated field. Basic knowledge ofserver hardware, software, and operating systems. Understanding ofITIL principles and practices. Proven experience introubleshooting and problem resolution. Abilitytoanalyze complex technical issues Experience withIT support flows and escalation processes Experience with help desk software like Jira, Confluence, Zendesk, orothers. Ability towork independently and manage multiple tasks. Good analytical and problem-solving skills. Good time management and prioritization skills. Strong communication and customer service skills. Eagerness tohelp and provide service tousers. Stress-resilient, capable ofhandling customer queries calmly. Excellent communication skills, including fluency inEnglish. Anenthusiastic attitude towards learning new technologies and methodologies Able toadapt todynamic environments, keep upwith the Client’s requirements Able towork ina24/7/365 shifts Basic knowledge and understanding Virtualization Basic knowledge and understanding ofAPIs Basic knowledge and understanding ofapplication logs (e.g. from Java applications) Able toread logs and analyze metrics What it’s like towork atIntellias AtIntellias, weare committed tobeing anequal opportunity employer, fostering equity, diversity, and inclusion. Wewelcome and celebrate the differences ofall qualified applicants. Join Intellias for acareer where your unique perspectives are not only valued but crucial toour success.