Technical support engineer in lifecell

Scope of activity: Provide support to users of the company's computer and office equipment in accordance with the relevant policies and procedures of the company, as well as agreements on the quality of services provided. Functional duties: Technical consultation of users, including guidance. Troubleshooting and performing tasks on the systems side at a basic level .Remote troubleshooting of technical problems using diagnostic methods and relevant questions.Solving technical problems directly at the point of occurrence.Determining the best solution based on the description of the malfunction and details provided by users.Providing feedback on the process of solving the problem.Directing unresolved problems to the next lines Support. Registration of task occurrence, solution process and final result. Determination and proposal of possible improvements to procedures. Special knowledge/experience: Advanced knowledge of operating systems of the MS Windows family. Advanced knowledge of the MS Office package. Advanced knowledge of computer applications and clients (e.g. , antivirus programs, VPN clients, Ebanking, etc.). Expanded knowledge and practical experience in working with computer hardware and printing devices. Understanding of the operation and knowledge of IP networks. Basic knowledge of domain structures under Windows Server OS. Language skills: Ukrainian - freely; English — intermediate level. Education: Higher (preferably in the IT field).