Technical Support Engineer in BETER

Technical Support Engineer

Київ

Product company BETER announces a vacancy for a Technical Support Engineer.

Responsibilities:

— Providing technical support to company employees and clients through Jira Service Desk.

— Performing a variety of tasks, from software updates to event organization, as well as participating in the implementation and optimization of internal processes.

— Installing, configuring, and regularly maintaining equipment for employees, which includes working with various types of software and hardware.

— Conducting training sessions for new employees and providing technical consultations to clients and staff regarding software and hardware.

— Supporting innovative solutions and implementing them into the company’s infrastructure. Providing technical support to clients and resolving issues.

Requirements:

— At least one year of experience in technical support.

— Knowledge of operating systems (Windows, Linux, macOS) and office suites (Microsoft Office, Google Workspace).

— Understanding the principles of computers, servers, and network equipment, and the ability to diagnose and fix hardware issues.

— Knowledge of basic network concepts (TCP/IP, DNS, DHCP) and experience with VPN and other network technologies.

— Scripting and automation skills (e.g., Python, Bash) are a plus.

— Written English skills sufficient for correspondence. Spoken English is not required.

Soft Skills:

— Ability to effectively communicate with clients and colleagues, explain technical terms in simple language, and actively listen.
— Analytical thinking, creativity in finding solutions, and the ability to quickly adapt to new challenges.

— Ability to handle numerous tasks, prioritize them, and meet deadlines.

— Ability to work in a team, share knowledge and experience, support and help colleagues, and be open to feedback.

— Diligence in working with technical information, accuracy in completing tasks, and preparing reports.

Working Conditions:

— Support is provided continuously, 24/7.

— Work schedule: 12-hour shifts from 7:30 AM\PM to 7:30 PM\AM

— Night shifts can be worked remotely from home, day shifts require working in the office.

— Schedule adjustments are possible by mutual agreement of the team.

— Paid vacation: 10 working days per year.

— Personal Time.

— Paid sick leave.