Technical support engineer (2nd line) in NovaPay

Financial company "NovaPay" (GK "Nova") in connection with the expansion of the staff announces a competition for the vacancy "Technical support engineer (2nd line)"

Requirements:

• 2 years of work experience
• Understanding the principles of database operation
• Knowledge of SQL, XML.
• Understanding logging and tracing systems - Kibana, Elasticsearch
• Experience with ABS
• Experience working with users, understanding the principles of ServiceDesk

Main tasks:

• Administration and  support  of  software  support  
• Performing   analysis   of   causes   and   consequences   of   incidents   and   problems   with   software
• Communication with developers regarding the operation of the software. 
•  Writing and updating the instructions for the operation of the software. ? 
• Works on testing and preparation of conclusions about the possibility and feasibility of software implementation and unification. 

We offer:

• work in an innovative company in the FinTech segment
• opportunity to work remotely li>
• medical insurance
• English language courses
• mentoring program and support for each new employee
• opportunity to show your talents (we value creative initiative and support it )