Technical Support Engineer in Omnicore

August 28, 2024

Technical Support Engineer

remotely

Omnicore is an international product and service company, a leader in the field of creation, development and full management of eCommerce business of global players retail in the fashion industry. We specialize in two main areas of services:

— eCommerce-as-a-Service: creation and management of e-commerce businesses, development and implementation of omnichannel services, design, web development, content, marketing, customer service etc.
—3rd Party Logistics (3PL): warehouse operations management for retail and wholesale operations, logistics, transportation and packaging solutions.

Our key projects are the marketplace md-fashion.ua, ultra-shop.com, adidas.ua, adidas.kz, newbalance.ua, ua.puma.com, saks85.com, frgroup.kz and others

We are grateful to veterans for their service and are ready to hire for this position.

Expectations from the candidate:

— 2 years of work experience in the support service;

—Knowledge of SQL (execution of queries, selections);

— Work with logs of web applications and services;

— Ability to work with information (analysis, conclusions);

— Competent and understandable description of incidents and responses to applications;

— Analytical mindset, attention to details;

- Communicability, sense of responsibility and focus on results.

Will be an advantage:

— Experience in eCommerce service (web products);

— Basic knowledge of web applications, network interactions (REST API), client-service architecture;

- Work with Atlassian Service Desk and Confluence;

— NoSql: MongoDB (query layer);

- Work with Postman;

—Linux console (view logs);

— Working with ELK.

Responsibilities:

— Servicing requests from the Service Desk;

— Incident resolution using Confluence scripts;

—Formation of tasks in JIRA by incidents;

— Support of user applications;

—Monitoring alerts.