Technical support engineer in Infozahist, TOV, NVC

Infozahyst is a private research and production center, a leader in the field of radio-electronic intelligence on the territory of Ukraine.

We invite a Technical Support Engineer to join our teams!

It is important for us:

• From 1 year of relevant experience;
• Higher education (preferably radio physics, physics, radio engineering, technical, computer science, etc.);
• Knowledge of the English language at the B1+ level;
• Advanced Windows, Linux user (preferably at the administrator level);
• Basic knowledge of radio engineering (signal, signal spectrum, radio receiver, radio transmitter, direction finder, interference, etc);
• Understanding network technologies (infrastructure), connectivity (basic concepts of working with a terminal) and protocols;
• Understanding client-server architecture;
• Indifference and sincere desire to help users;
• Responsibility for results and the ability to make optimal decisions;
• Experience in support clients.

Main tasks:

• Ability to communicate politely and meaningfully orally/written;
• Willingness to work on an irregular schedule;
• Provide professional technical support and advice to users regarding the operation of the company's hardware and software, using various means of communication (online, telephone, e-mail and periodic meetings with clients);
• Recording problems encountered by users in the issue tracking tool (JIRA);
• Collecting feedback and proposing improvements to the user experience;
• As necessary dispatch requests to relevant departments: QA, marketing and BA;
• Collection and analysis of feedback from users.

We offer:

• Involvement to the cause that brings our victory closer!
• Unique and interesting projects;
• Possibility of booking according to current legislation;
• Work in a stable company;
• 24 calendar days of paid vacation and sick leave coverage;
• Competitive salary;
• 5-day work week with an 8-hour working day between 9:00-20:00;
• Opportunities for training and compensation;
• Health insurance;
• Openness to new ideas and approaches.

If you are interested in the vacancy, please send your resume and indicate the salary rangeforging. We consider candidates only with a full description of the resume.

Dear candidates, we will review the resume within 10 working days, and in case of a positive decision, we will definitely contact you. If you have not received feedback from us, we are currently not ready to offer you this position.