Technical Support Engineer in BETER

BETER - a rapidly growing leading company in the field of entertainment and cyber content, is looking for a Technical Support Engineer.

Responsibilities:

• Providing technical support to company employees and customers via Jira Service Desk.
• Performing various tasks: from updating software to helping organize events, participating in the implementation and improvement of internal processes.
• Installing, configuring and regular maintenance of employee equipment (working with various types of software and hardware).
• Conducting training for new employees and providing technical advice to customers and personnel.
• Support of innovative solutions and their integration into the company's infrastructure, prompt resolution of technical issues.

Requirements:

• One year of technical support experience.
  Also ready to consider candidates without experience, but with a strong motivation to learn and a desire to develop in a technical direction.
• Knowledge of Windows, Linux, macOS operating systems, as well as Microsoft Office and Google Workspace office packages.
• Understanding the principles of operation of computers, servers and network equipment, the ability to diagnose and eliminate technical malfunctions.
• Knowledge of basic network concepts (TCP/IP, DNS, DHCP) and experience with VPN and other network technologies.
• Skills in scripting or automation (Python, Bash) will be an advantage.
• English language at a level sufficient for written correspondence (oral is not required).
• Desirable: experience supporting broadcasts, using vMix.
  
  

Soft Skills:

• Ability to communicate effectively with colleagues and clients, explain technical things in simple language.
• Analytical thinking, creativity in finding solutions, flexibility in working with new tasks.
• Ability to work with a large number of tasks, prioritize and meet deadlines.
• Teamwork, openness to sharing knowledge, supporting colleagues and feedback perception.
• Attention to details, responsibility and accuracy in performing technical tasks.

Working conditions:

• Support is provided around the clock, 24/7.
• Schedule: 12-hour shifts from 07:00 to 19:30 or from 19:00 to 07:30.
• Vacation: 10 working days per year.
• Personal Time.
• Paid sick leave.