Technical support engineer in Egis Ukraina

Egis is a leading international company operating in the consulting, engineering and operation and maintenance sectors. The company has been present in Ukraine since 1993 and works on a number of private projects and projects that are implemented through financing from international financial institutions and state funds.

The main areas of activity of Egis in Ukraine are consulting and engineering in the fields of energy efficiency, road construction and bridges; water supply and drainage; city ​​transport; ports; railway transport; environmental management; of civil engineering and energy.

The head office in Kyiv is also the regional hub of the company's activities in Ukraine, the Caucasus and Central Asia. Together we are building a smarter, greener world and creating a sustainable future for communities in Ukraine and around the world. Today, Egis is involved in a number of reconstruction projects in Ukraine, using European standards and local experience.

For successful work, we are looking to strengthen the team and invite you to respond to the vacancy of Engineer with technical support.

Main duties:

• Technical support for company users:
• Operative response to employee inquiries regarding technical issues and problems arising in the course of work.
  1. Providing consultations and recommendations on solving technical problems related to software and hardware.
• Configuration and administration of Windows 10/11 OS:
  1. Installation, configuration and maintenance of operating systems on workstations.
  2. Configuration of user accounts, group policies and security systems.
• Monitoring of the state of office equipment (printers, scanners, conference room equipment) and their initial maintenance:
  1. Monitoring of the state of office equipment and quick response to malfunctions .
  2. Setting up and maintaining devices to keep the office running smoothly.
• Maintaining comprehensive documentation of configurations, processes and procedures systems:
  1. Documentation of all settings and changes in IT system configurations.
  2. Description of technical processes and procedures to simplify system management and user support.
• Working with ERP, CRM and other corporate software applications:
  1. Ensuring smooth operation of corporate software systems.
  2. Support and configuration of ERP, CRM software, as well as other specific application companies.
  3. Collection and analysis of technical requirements for configuring corporate systems.
• Management of relationships with external suppliers and service providers:
  1. Cooperation with suppliers of equipment, software and IT services to ensure uninterrupted operation of corporate systems.
  2. Control of terms and quality of services provided, resolution of issues in case of technical issues problems.
• Knowledge of IT security standards and data protection rules:
  1. Ensuring compliance with IT security standards, privacy and data protection policies.
  2. Risk assessment andimplementation of measures to protect corporate information from unauthorized access and attacks.
• Participation in projects to optimize the corporate network and company services:
  1. Participation in IT modernization projects infrastructure and optimization of existing processes.
  2. Cooperation with other departments to improve network services, increase work efficiency company.

Requirements:

• Higher technical education (IT, telecommunications or related specialties ) or relevant work experience.
• Experience as a technical support engineer or system administrator from 2 years.
• Knowledge of Windows 10/11 operating systems, the basics of network technologies (TCP/ IP, DNS, DHCP, VPN).
• Experience in setting up and administering servers and workstations.
• Understanding the principles of working with ERP, CRM and other corporate programs.
• Experience in working with office equipment ( printers, scanners, video conferencing systems) and knowledge of their maintenance methods.
• Knowledge of the principles of IT security, data protection and the ability to work with security policies.
• Ability to work with monitoring tools and IT infrastructure management.
• Proficiency in English at a technical level (reading documentation, communication with suppliers).
• High level of communication and ability to work in a team.
• Ability to quickly respond to unexpected situations and provide support in critical conditions.
• Availability of recommendations from previous workplaces.

We we offer:

• Competitive salary and achievement bonuses.
• Social package.
• Opportunity for career growth and professional development.
• Friendly atmosphere and support of colleagues.
• Flexible work schedule and the possibility of remote work.
• Corporate training and professional development courses.