Technical support engineer in Infomir

Infomir is an international group of companies specializing in the production of industrial and consumer electronics. We develop and produce high-tech solutions for Internet TV, smart lighting, measuring equipment and industrial 3D printing. With its main production unit in Ukraine and offices and distribution centers in UAE, Germany, Switzerland, USA, Romania and Estonia, Infomir provides efficient logistics worldwide.

Behind the company's success and ambitions is a powerful team of professionals. Today, Infomir has more than 300 employees, and the company continues to scale, attracting talented specialists and investing in the latest technologies. We are looking for a Technical Support Engineer to join our team and help ensure sound financial control and record keeping in our company.

Requirements:

• Higher or secondary education in the field of computer science: "Information technologies/engineering".
• 2-3 years of relevant work experience in the field of IT.
• Good knowledge of IPTV/OTT technology and architecture .
• Good understanding of network systems, network architecture, routing, switching, firewall and security.
• Sound knowledge of Unix systems, including Ubuntu.
• Good experience in setting up routers, switches, firewalls, smartphones, SMART TV.
• Good experience and knowledge in the field of QA.
• Basic knowledge in the field of SQL databases.

Duties:

• Technical support for the company's software and hardware products.
• Interaction with customers via Jira Service Desk, timely and effective response to tickets in English.
• Attention study and analyze issues reported by customers to understand their root cause and propose the best possible solution.
• Identify, troubleshoot and resolve issues on the platform and in customer support.
• Implementing workarounds to minimize the impact of any issues on the customer.
• Maintaining a high level of responsibility and attention to detail in all tasks and interactions.
< li>Provide clear and professional answers to customer questions regarding the use and functionality of the platform.
• Reproduce identified issues, accurately document them, and escalate complex issues to the development team.
• Collaborate with the development team.
• Follow the company's business processes.

Working conditions:

• Job in a steadily growing international company.
• Comfortable office in Odesa, which is equipped with shelter.
• Official employment and social guarantees according to KZpP.
• Compensation for studies.
• Classes in English.
• Positive team of professionals.

Join our professional and friendly team, where every project is a new opportunity for development and success.