Technical support engineer in Smart Solutions

The company engaged in the development, construction, installation and implementation of multi-functional telecommunications monitoring systems RDL LLP is currently looking for a Technical Support Specialist.

Responsibilities:

1. Support in the implementation and installation of new programs

2. Communication with customers, quick solution to their problem

3. Diagnosis and elimination of technical problems

Requirements:

1. Work experience as a technical support engineer or in a similar position

2. Practical experience with Windows/Linux environments (including system administration)

3. Knowledge and understanding of the hardware part of the server

4. Ability to multitask in a fast-paced environment

5. Knowledge of REST, API, JSON

6. Determining additional aspects to be monitored or recorded

7. Understanding of virtualization, containerization

8. Experience working with databases (mssql/mysql/mongo)

9. Experience with Grafana or similar logging/metrics system

Will be a plus:

1. Experience with performance/memory/traffic monitoring tools such as dotTrace/dotMemory/wireshark/rawcap/network miner

2. Experience with Elasticsearch, Kibana

3. Experience with network protocols (HTTP, TCP/IP, FTP, UDP), network layer.

What the company offers:

We are waiting for your resume!