Technical Support Engineer in ALLSTARSIT

We’re looking for anexperienced Technical Support Team Lead for the global network security product— Security Access Service Edge platform byCATO Networks.ABOUT THE PROJECTThe customer isthe CATO Networks company— the provider ofthe world’s first Security Access Service Edge platform tosecure all enterprise edges— sites, mobile users, and Cloud resources— with one global Cloud-native platform that relies onsoftware instead ofthe current multi-protocol label switching (MPLS).Product optimizes and secures applications accessible for all users and locations. Using the platform, customers can easily migrate from MPLS toSD-WAN, optimize global connectivity toon-premises and Cloud applications, enable secure branch internet access everywhere, and seamlessly integrate Cloud data centers and mobile users into the network with azero-trust architecture.Specialization: Network securityHeadquarters: Tel Aviv, IsraelTeam size and structure: upto500 employeesYears onthe market: since 2015WHAT WE’LLEXPECT FROMYOUComputer skills with anemphasis onNetworking, TCP/IP, Firewalls, and proxy serversTechnical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIPGreat troubleshooting abilities and passion todive into complicated technical problems inreal production environmentsAbility toadapt and work efficiently inarapidly changing dynamic environment with awillingness tomanage multiple simultaneous projectsExcellent oral and written communication skills with apassion for working with customersAbility towork with globally dispersed, cross-cultural teamAsaplusExperience with VPNs, IPsec, BGP, security protocols, and standardsFamiliarity with WAN/SD-WAN/ MPLS networksExperience working with Cloud, SaaS technology providerWHAT YOU WILLDOInthis role, you will beengaging with our customers during the post-sales process, evaluation, onboarding, and asthe ongoing customer lifecycle continues. This isanopportunity tojoin aCloud Network Security Rocket Ship totake part inmaking the future ofSD-WAN today.Own and manage customer issues and see problems throughout the resolutionResearch, diagnose, troubleshoot, and identify solutions toresolve customer issues, keeping apositive, and “can-do” attitudeWork directly with R&D and Product Management oncustomer issues upon full resolutionsBeafocal point for the customer’s need and become atrusted advisor with customers bydeeply understanding their business and aligning their needs with our solutionsNurture the relationship with the customer through ongoing communication and periodic meetingsAct asacustomer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and financeTrack and monitor customer status and identify both areas ofconcern and growth opportunitiesBeapart ofbuilding and expanding the company’s Global Services"WHAT WEOFFERYour health always comes first‍We prioritize your well-being byproviding comprehensive medical insurance coverage. Wecover 100% ofyour medical insurance costs and75% ofthe insurance costs for your dependents.Grow withus both professionally and personally‍Our commitment toyour growth includes anindividual education budget, English, Spanish, and Portuguese language courses, tech meetups, online subscriptions, mentorship, internal schools, and engaging webinars.Wetake care ofyour mental health‍In addition toour comprehensive benefits package, weoffer sport/hobby compensation, access toapersonal psychologist, and regular mental health webinars.Teams weare proud of‍Seize the opportunity tocollaborate with ambitious individuals atthe forefront ofdriving innovation across diverse industries. Our team comprises85% senior-level professionals, ensuring expertise and experience. Wefoster anenvironment where every teammate’s ideas are valued, encouraging each individual tomake ameaningful impact.People-centric office‍Located inthe center ofKyiv atBCGulliver, our office boasts three floors with afantastic terrace. Enjoy daily breakfasts, special team brunches onFridays, and access toamenities such asamassage room and music lessons. With well-equipped meeting rooms, cozy kitchens stocked with snacks and coffee, shower facilities, gaming consoles, billiards, and table soccer, our office provides acomfortable and enjoyable workspace. Rest assured, weprioritize safety with acertified bomb shelter onthe —3floor.Flexible working hours‍We prioritize your comfort and flexibility byoffering aschedule tailored toyour needs. Whether you prefer working from the office orremotely, the choice isyours. Wehave partnered with leading international co-working spaces, ensuring that you can enjoy the office experience nomatter where you are inthe world.Unleash the spirit ofcorporate life Our dedicated Happiness Manager ensures your sense ofbelonging tocorporate life through acombination ofvirtual and offline social activities, along with occasional gifts tocelebrate your achievements.Work for victory‍We are committed tosupporting Ukraine during the war, even ifnot directly onthe frontlines. Westrive tomake apositive impact through various charitable activities, such asclearing rubble, organizing events for orphans, caring for pet shelters, assisting refugees, participating incharity sports activities, hosting charity auctions, and promoting blood donations. Together, step bystep, wework towards anunyielding victory inhelping those inneed during these challenging times.