Specialist of the technical support department in Oniks-soft

Hello, let's get to know each other 👋! The company "ONIX SOFT" is one of the largest in the restaurant business and retail automation market. We implement advanced technologies to provide our customers with the best solutions for their business. We are looking for an experienced technical support specialist to join our team! 🌐 Our sites: onix-soft.com.ua, www.smartcafe.com.ua 🌐 What you need to know about us: 20+ years on the market / 50+ experienced specialists in the team / 1700+ implemented projects; Our turnover grows by 40% every year, even during quarantine and martial law; We automate 30+ restaurants per month. There is no seasonality (clients who need it "now" come every month); Our clients are: Mafia, Merry Berry, Many Salmon, This is beer bar, Roll Club, Shashlykyan, Rys and Ryba and many others. Why is the vacancy open? For 2024, we have set ourselves a very ambitious goal of doubling the number of our automated facilities. In connection with the active growth of the client base, we are expanding the technical support department, since high-quality technical support in the company plays a key role in ensuring customer satisfaction. We offer you: Competitive salary, which is always reviewed on time and regularly (fixed rate + bonus). The possibility to work remotely or in a comfortable office in Kyiv/Odesa, without tracking systems. Support at every stage of work from an experienced head of the technical support department and a team that they will teach you all the necessary techniques Paid vacation and sick leave Opportunity for career growth and professional development (there are real cases of growth in a very short period) We have a powerful and modern Service Desk system that really helps to quickly deal with applications A young team of excellent specialists, the average age of our employees is 28 yearsRequirements:Experience in technical support or similar fieldsIn-depth knowledge of computer systems and networksAbility to communicate effectively with customers at all levels, including technical and non-technical staffGood analytical skills and ability to solve problems quicklyWhat you will do:Respond to customer inquiries and assist them with technical questions, work with calls and chats. Lead and monitor customer questions and requests from the beginning to full resolution. Collect feedback, frequent problems and bugs to make our product better together with other teams. Constantly study the product and its functions, monitor new features. If you are communicative, result-oriented and have a desire to develop, send your resume or write to Telegram https://t.me/recruiter_onix_soft. Our team is waiting for you!