Technical Support Consultant (English), Customer Support Consultant (English) in 3Shape Ukraine

The 3Shape company specializes in the development of 3D scanners and software solutions that enable specialists in the field of dentistry and hearing aids to provide first-class services to a wide range of patients.

The history of 3Shape began in 2000. Today, we are the flagship of the dental industry and are proud of the success we have achieved over 25 years.

3Shape is headquartered in Copenhagen. Development teams work in Denmark, Ukraine and North Macedonia, and the company's production facilities are concentrated in Poland.

Currently, we serve customers in more than 100 countries around the world and unite more than 2200employees from more than 50 nationalities. In addition to European offices, we have representative offices in Asia, North and South America, which allows us to be closer to our customers all over the world.

The office in Ukraine was opened in 2006. The Ukrainian representative office of 3Shape is a model of excellence. It is here that the largest support center among all the company's offices is located: specialists provide technical support services to customers in nine European languages.

Despite the war, the team in Ukraine continues to work. From February 2022, the number of employees of the Ukrainian office increased significantly. We provide our colleagues with strong support: we help those who have joined the military service, provide a line of psychological support, and create the most comfortable working conditions. We pay special attention to the adaptation of veterans: we support their return to professional activities and promote reintegration into the team.

3Shape is about stability, development and the opportunity to work with world-class innovations. Ready to be part of our team?

About the position

We are looking for an English speakingCustomer Support Consultant to join our energetic and multicultural team and share our passion for solving problems and building strong relationships with our reseller partners and end users around the world.

Zones Responsibilities:

• Provide excellent and efficient technical support for 3Shape hardware (3D scanners) and software via online sessions, telephone, email and periodic on-site events
• Manage support requests: collect all relevant information from customers according to company procedures and record it using the company CRM
• Interact with other departments and follow up on feedback of customers

Skills required:

• Customer-oriented approach
• Good communication skills, ability to ask questions and listen
• Strong oral and written English skills (level C1 and above)
• Ability to solve problems and think logically
• Oriented to results and stress resistance
• Aspiration for self-development and desire to learn
• Experience working with clients is a plusweight
• Analytical skills, multitasking and empathetic skills.

Join our team if you want to:

• actively work for qualitative changes in the future of dentistry
• be part of a friendly team of professionals
• continually grow and develop professionally
• maintain a work-life balance for life
• corporate benefits: 24 working days of annual leave, health insurance, breakfast and lunch in the office, paid sick leave, incl. childcare, parental leave, etc
• comfortable office in Unit City
• parking spaces for company employees
• periodic travel to European countries
• opportunity to be part of the success that 3Shape has been building for 22 years.

Want to join our team and change the future of dentistry with us?

About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in the year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

If you are looking for stability in your future, we are the right place for you.

About the role

We are looking for a customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Your key responsibilities will be to:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to company's procedures and record this using company's CRM
• Interact with other departments and escalate customers feedback further

To succeed in this position, you will need to:

• Customer oriented approach
• Good communicator with ability to ask and listen
• Strong verbal and writing skills of English (С1 level or higher)
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant
• Aspiration to self-development and eager to learn
• Customer Service experience is preferred
• Analytical, multitasking and empathetic skills

What we offer:

• 24 business days of annual leaves
• Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
• Possibility of flexible remote cooperation
• A parking lot with free spaces for employees
• Paid sick leaves and child sick leaves
• Maternity, paternity and family issues leave
• Well-being program: monthly well-being meetings and individual psychology hotline.
  
  We will be glad to welcome you in our team!